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Privacy Policy

Website Privacy Policy


UHG is committed to the right to privacy and the protection of personal information in accordance with privacy laws and including compliance with the National Privacy Principles.

This privacy policy applies to the services and products offered by UHG and binds all our employees. Our health professionals, emplyees and contract staff will be educated about the responsibilities of information collected.  All employees are required to sign an agreement that includes a confidentiality clause on commencement of employment.  UHG also expects its service providers to have a similar policy in place.

Our privacy policy is review by every employee at UHG.

What personal and sensitive information we collect

UHG collects personal and sensitive information about you when you interact with the company, either as a patient of High Street Medical Clinic, by providing information to UHG, or when this information is provided to UHG third parties, such as companies employing you, insurance companies, insruance brokers and financial planners, private medical insurers, financial institutions, medical service providers and similar organisations that are permitted to share this personal informaiton.

Personal information includes information that will allow someone to identify or contact you.  Examples include names, addresses, email addresses, phone and facsimile numbers. Sensitive informaiton may include health information and financial information.

How we collect personal and sensitive information

Personal and sensitivei information is obtained in may ways including when you:

  • visit our medical clinic or seek a consultation with our health professionals;
  • call our clinic or office;
  • contact us aas part of a health assessment;
  • contact us to received medical consultancy;
  • are contaccted and agree to a tele-interview;
  • consent to a third party, including medical service providers and UHG consultants, to provide UHG with information.
  • log onto the UHG webste;
  • send UHG an email.

UHG collects your personal and sensitive information for the primary purpose of providing our services to you and/or providing information to our clients.  UHG will only collect information that is necessary for the purposes for which it will be used and will not gather excessive or irrelevant information.  UHG may use your personal and sensitive information for secondary purposes closely related to the primary purpose or in circumstances where you would reasonably expect such use of disclosure.  UHG will only use your sensitive information with your consent or where requred or authorised by law.

Where practicable, we will collect personal information directly from you.  If we collect information about you from someone else we will, whenever possible, make sure you know that we have done this.

How we use and disclose personal and sensitive information

UHG will use your personal and sensitive information to provide you with services and products that:

  • you purchase;
  • are purchased by your employer or your relative's employer;
  • are purchased by your health insurer or as part of a service provided through your health insurer;
  • are part of a service provided through an insurance company, insurance broker of financial planner.

UHG will not disclose your personal and sensitive information to third parties unless:

  • you consented to the disclosure e.g. for a pre-employmnet medical assessment or fitness for duties assessment or for the purpose of purchasing a risk insurance policy; or
  • the disclosure is necessary because you are at risk of harm without treatment and you are unable to give consent, e.g. you might be unconscious after an accident; or
  • your health service provider is legally obliged to disclose information (e.g. notification of certain infectious diseases or suspected child abuse, or a subpoena or court order); or
  • the information is necessary to obatin Medicare payments or other health insurance reabtes; or
  • the disclosure is necessary for the health service providers in the clinic to carry out a review of their practice for the purpose of improving the quality of care provided and the activity has been approved under Commonwealth or State legislation or by a medical college.  This provides safeguards to protect the confidentialtiy of the information provided; or
  • there is an overriding public interest in the release of information.

UHG and High Street Medical Clinic health professionals

UHG manages the High Street Medical Clinic and in conducting its business makes its premises available to health service providers and supplies non-health sevices to those health service providers.  The health service providers are not partners and are not in an employee-employer relationship.  Each health service provider is an independent contractor and not doing so as an agent or servant of behalf of UHG.  All patient records at High Street Medical Clinic are the property of UHG.  All health service providers in the clinic have access to all the medical records.  If a patient has any concerns about other health service providers at the clinic being able to see their records, it should be discussed with High Street Medical Clinic Practice Manager.

Our High Street Medical Clinic health service providers will do their best to make sure that patients' medical records:

  • are accurate, comprehensive, well-organised and legible;
  • are up to date;
  • have enough information to allow another doctor to care for them;
  • do not contain offensive or irrelevant comments about them;
  • contain a summary of their care;
  • can be used to remind our patient, with their permission, to return for follow up, check ups and reviews.

Internet and Website Links

The UHG website may contain links to other websites which are provided solely as a convenince to you and not as an endorsement by UHG of the contents of other websites.

A cookie is a piece of data stored on your hard drive containing information about you.  UHG uses cookies in order to identify a user session, but usage of a cookie is in no way linked to any personally identifiable information while on the UHG website.  Most browsers are initially set up to accept cookies.  Though most cookies expire after a certain period of time, you can choose to delete a cookie file at any time.

You can do so by resetting your browser to refuse all cokkies or to indicate when a cookie is sent.  However, some UHG features of services may not function properly without cookies.  This privacy statement covers the use of cookies by the UHG site only and does not cover the use of cookies by anyone else.

Data Security

UHG takes precautions to protect your information.  Your information may be stored in hard copy documents or electronically.

In order to prevent unauthorised access or disclosure, we have put in place suitable physcial, electronic and managerial procedures to safeguard and secure the information, including the information we collect on line.

Examples include using a password to control and restrict acess and locking idle computers.

Only relevant personnel are able to view information supplied to us by a third party.

Access and Correction

You may request access to the information UHG holds about you.

The procedure for gaining access is as follows:

  • A written request must be made to the Privacy Officer.
  • Please provide as much detail as possible regarding what information you require access to including the person wo whom the information has been provided, and when.
  • UHG will acknowledge your request within 14 days and providing UHG has the information requrested, acccess should usually be granted within 14 days.  UHG will inform you if this timerame is not achievable.
  • You will be asked to verify your identity.
  • A fee may apply in the event that the request is onerous or time consuming.
  • Depending on the circumstances, you may be forwarded the information by mail, email or personally given access to inspect the information.
  • You will be given the opportunity to correct any information that is no longer accurate.

In some circumstances, UHG may not be in a position to provide you access.  Such circumstances include where:

  • Access would create a serious threat to safety;
  • Providing access will have an unreasonable impact on the privacy of other individuals;
  • Denying access is required or authorised by law;
  • Legal proceedings have been commenced;
  • Negotiations may be prejudiced by such access;
  • Access would reveal a commerically sensitive decision making process.

If access is denied, a reason will be provided in writing.

If information has been collected on behalf of a third party, then you should approach the third party directly to release any information.

Privacy Officer

We have a designated UHG Privacy Officer who will address any related issues should the need arise.  She may be contacted by email at privacy@uhg.com.au or by phone on  (03) 9692 7772or by fax on (03) 9692 7858.