Clinic FAQs

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SERVICEPRICEPRICE (CONCESSION)*MEDICARE REBATE
GENERAL PRACTICE – Standard consultation (15 minutes, one issue)$95 (+$10 Saturdays)$58.75$38.75**
GENERAL PRACTICE – Long consultation (20-40 minutes, more than one issue)$152 (+$10 Saturdays)$95.05$75.05**
GENERAL PRACTICE – Prolonged consultation (40+ minutes)$182 (+$10 Saturdays)$130.50$110.50**
FULL BODY SKIN CHECK inc Photography/Mole Mapping$265$165$75.05
SKIN CHECK: 1-2 Spot Check$95$58.75$38.75

AFTER-HOURS AND SATURDAY FEES: Please note there will be an extra $10 fee for all appointments after 6pm on weekdays, and for all appointments on Saturdays. Bulk Billing is also not available at these times.

PAYMENT IS REQUIRED AT THE TIME OF THE CONSULTATION

BULK BILL:  We bulk bill all pension card holders and DVA card holders

CONCESSION: Concession fees apply to health care card holders and children U16. Please bring proof of concession to ALL appointments.

**As per Medicare guidelines a rebate is not payable on Telehealth (phone/video) appointments unless the patient has a) been seen by a GP face to face at High Street Medical Clinic in the last 12 months; OR b) the patient is under 12 months; OR c) the patient is experiencing homelessness.

We welcome new patients to our clinic. When you attend as a new patient, we usually make a 30-minute appointment for you, as the doctor needs the extra time to get to know you and your medical and family history.

We offer an automated SMS reminder system via text message the day before your appointment. You will be asked to consent to this service when you attend the Practice for the first time. Please advise reception at any time should you wish to not receive these notifications.

Please arrive 10 minutes before your appointment time to fill in the New Patient registration form or register as a new patient online. This will assist our reception team to prepare your file for your consultation.

  • Mon -Thurs: 8am – 7pm
  • Friday: 8am – 6pm
  • Saturday: 9am – 2pm
  • We are closed on Sundays and all Public Holidays

Our standard appointment is 15 minutes. If you think you will need more time with your doctor, please feel free to request a longer appointment. To make an appointment phone (03) 9510 5500 or click here.

We value your time and do our very best to keep your waiting time to a minimum. Please remember, sometimes there are unexpected delays where our doctors may be devoting much needed time to another patient’s care, as they will dedicate to you. Accidents, emergencies, and serious problems are attended to urgently and may take extra time. Reception will make every effort to inform you of any delays.

We understand that circumstances arise at times requiring you to cancel or reschedule your appointment. Where possible we require a minimum of 2 hours’ notice. Failure to attend without cancelling will incur a non-rebatable fee.

Most results are back with your doctor within 72 hours. Unless otherwise advised, all patients are asked to make an appointment to discuss results with their doctor. This ensures your confidentiality and the appropriate action for your result. The clinic also has a recall system for urgent and non-urgent abnormal results. Please ensure you keep your contact details up to date with reception.

The Doctors may take phone calls from patients in some circumstances, although to maintain your privacy, if they are consulting with another patient at the time of your call a message will be taken and forwarded to your doctor, they will contact you as soon as they are able to. All Reception staff have triage training, although they are not clinically trained. Therefore, it may be necessary to transfer your call to the practice nurse.

Home visits are not routinely provided by GPs of High Street Medical Clinic. However, under certain circumstances, and by prior approval these may be provided to our regular patients within the local area if their condition prevents them from being able to attend the clinic. Should you need assistance after hours, please call our after-hours locum service on Tel: 132 660 to visit you at home. If the matter is urgent you should attend the emergency department of your local hospital. In the event of an emergency, ALWAYS DIAL 000.

To monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor for a consultation if you require further prescriptions and referrals. Any prescriptions/referrals provided, at the discretion of the doctor outside of a consultation, will incur a $35 non-rebatable fee.

As part of our commitment to providing quality care to you and your family, we may send you correspondence informing you of services which are appropriate for you. We will also send you letters to remind you of routine tests that are due. If you do not wish to be part of our recall and reminders system, please inform our reception staff.

Some of the doctors at High Street Medical Clinic are bilingual. However, if an interpreter is required, the Translating and Interpreting Service (TIS) can be utilised free of charge.

High Street Medical Clinic is located at 139 High Street, Prahran Vic 3181. The entrance is located at the side of the building in St Edmunds Road. View map.

There is a lift on the ground level that enables wheelchair access to level 1 where reception is located for checking in.

 

There are limited spaces available onsite including a designated spot for patients with disabilities. There is also significant parking available under Prahran Square which is a short walk to the clinic.

Public transport directly to the premises is available by Tram and Prahran Station is conveniently located close by.

The medical centre provides baby change facilities for infants.

Full disabled access is available to the building via the car park and internally via a lift. A disabled toilet is also available on site.

We are committed to providing high-quality patient care and are always looking for areas to improve.

If you would like to tell us about something we have done right or if you have a suggestion to make. Please fill in our Patient Feedback Form.

Please contact our Practice Manager if you have any concerns or are unsatisfied with any aspect of your visit. Email manager@hsmc.com.au.

We would appreciate the opportunity to resolve any grievance you may have within the practice, however, if you are not satisfied with our response, you may contact:

Health Complaints Commissioner
Level 26, 570 Bourke Street
Melbourne Vic 3000
Telephone: 1300 582 113
For more information, visit https://hcc.vic.gov.au/make-complaint

All patient information is private, and the confidentiality of patient information must be always maintained. The rights of every patient are to be respected.

All information collected by this practice in providing a health service is deemed to be private and confidential. This practice complies with Federal and State privacy regulations including the Privacy Act 1998, the Privacy Amendment (Private Sector) Act 2000 & Victorian Health Records Act 2001.

Under no circumstances are employees of this practice to discuss or in any way reveal patient conditions or documentation to unauthorised staff, colleagues, other patients, family, or friends, whether at the practice or outside it, such as in the home or at social occasions. This includes patient’s accounts, referral letters or other clinical documentation.

GPs & staff are aware of confidentiality requirements for all patient encounters and recognise that significant breaches of confidentiality may provide grounds for disciplinary action or dismissal. Every employee of this practice is aware of the privacy policy and has signed a privacy statement as part of their terms and conditions of employment. This privacy statement continues to be binding on employees even after their employment has terminated.

Our privacy policy is available here.

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High Street Medical Centre acknowledges the Wurundjeri people, who are the traditional custodians of the land on which we work. We pay our respects to Wurundjeri Elders past, present and future, and extend that respect to other Aboriginal and Torres Strait Islander people. We value their ongoing contribution to the cultural heritage of this land.

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