Telehealth FAQ

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During 2020 the Australian Government introduced Telehealth for all GPs, and for many other health service providers, to minimise exposure to Coronavirus. This means that you can have a video consultation with your GP rather than need to go into the clinic and risk exposure to the virus.

  • Patients self-isolating requiring medical advice
  • General medical advice, minor illnesses, stable chronic conditions
  • Prescriptions, referrals & medical certificates

Patients can book a standard 15 minute appointment for Telehealth (video consult) via our online booking system.


You can use your desktop computer to attend the appointment. If you want the doctor to be able to see you, you will need to have a camera on your computer (most laptop computers have built-in cameras).

Our telehealth system is compatible with the following web browsers.

  • Google Chrome
  • Firefox
  • Microsoft Edge
  • Apple Safari

Our online booking system will provide an estimated cost and request a nominated payment method before confirming the appointment. Payment will be processed once your consultation is completed along with your rebate claim to Medicare.

Normal fees will apply. Please visit our fees page for full pricing information: 

We understand that circumstances arise at times requiring you to cancel or reschedule your Telehealth appointment. Where possible we require a minimum of 2 hours’ notice. Failure to attend without cancelling will incur a non-rebatable fee.

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High Street Medical Centre acknowledges the Wurundjeri people, who are the traditional custodians of the land on which we work. We pay our respects to Wurundjeri Elders past, present and future, and extend that respect to other Aboriginal and Torres Strait Islander people. We value their ongoing contribution to the cultural heritage of this land.



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